Support

Getting help, and how this site treats accessibility

How to contact us

Email

A real person replies, within two working days. Not a ticket queue, not a chatbot, not a support portal that requires an account.

If two working days have passed and you have heard nothing, send it again and say it is a second attempt. It will have gone astray, not been ignored.

What to include, if you can

Which iPhone or iPad, and which version of iOS. Settings → General → About shows both.
What you expected to happen, and what happened instead.
Whether it happens every time or now and then.
A photo of the screen, if that is easier than describing it. Photos are often faster than words, and that is entirely reasonable on a website about losing speech.

Please do not send medical details. We do not need them. See what happens to an email you send us.

Other ways

Clinicians: the app is free for everyone, so there is nothing to request. The clinician page covers the feature match, the trial report and the no-commission policy.
Hospitals and clinics needing many copies: the app is free, so install it on as many devices as you need. Email us if anything blocks a managed rollout.

Common problems

Nothing is spoken, and there is no sound at all

Check the physical silent switch on the side of the iPhone. Check the volume with the app open, since iOS keeps separate volumes for different kinds of audio. Check that no Bluetooth device, such as a car or a hearing aid, has quietly claimed the audio. Then try a different voice in Settings, in case the selected voice failed to download.

The voice I chose has disappeared

Enhanced and premium voices are downloaded files, and iOS sometimes removes them to free up space, or drops them during a major update. Go to Settings → Accessibility → Spoken Content → Voices, and download the voice again. The app checks at every launch that the stored voice still works, and falls back to a working one rather than going silent, so it will still speak in the meantime.

My Personal Voice does not appear

Two switches control this, both in Settings → Accessibility → Personal Voice: Share Across Devices, and Allow Apps to Request to Use. The second must be on before any app can ask. Personal Voice needs iPhone 12 or later. If you have not made one yet, here is how.

The first sentence takes several seconds

Only the very first one after a fresh launch, and the app tries to hide that behind a warm-up. If every sentence is slow, the phone is probably low on memory or very hot. Restarting the iPhone fixes it more often than anything else. You can also switch sentence generation off in Settings and use the rule-based options, which are instant.

Speech during a phone call is not reaching the other person

There is a switch for this in Settings, called Speak on calls. It has to be on before the call starts. Note that sample sounds and the attention chime deliberately stay on the local speaker and are not sent down the line.

I need to move everything to a new iPhone

In Settings, use Backup to export a single file, save it somewhere you will find it, then use Restore on the new device. Do this before you hand the old phone in. Export always works, permanently.

Someone deleted the saved phrases by accident

Turn on the editing lock in Settings, which is a four-digit code that protects the vocabulary. On a shared or ward device, also use iOS Guided Access. If a restore file exists, restoring it brings everything back. If not, we cannot recover it, because we never had a copy.

Accessibility in the app

Accessibility is the product, not a compliance exercise. The app is built to these commitments:

Touch targets of at least 88 pt, with a 64 pt absolute floor, and at least 24 pt between any two of them.
Dynamic Type from Large to AX5 on every screen. When type grows, columns reduce; type is never shrunk to make a layout fit.
No timers. Nothing changes state, dismisses itself, or takes away an opportunity to act because time passed.
No gesture-only actions. Every action has a visible button. No swipe, pinch, long-press or drag is ever the only route to anything.
A reachable Stop on every screen that can make a sound, as the largest target on the screen.
VoiceOver labels, hints and custom actions on every control, with Direct Touch on the word grid.
Switch Control, Voice Control with several spoken synonyms per tile, Full Keyboard Access, and iOS eye and head tracking.
Contrast of at least 7:1 for text and 4.5:1 for borders and controls, with support for Increase Contrast, Bold Text, Reduce Motion and Show Button Shapes.
Never colour alone. Every state change carries at least three cues: border weight, ink inversion, and a change to the label text.
Assistive Access and Guided Access supported, with editing restrictions for shared and ward devices.

Accessibility of this website

This site is intended to be usable by the people it is about, which means it has to be usable by someone with aphasia, one working hand, or no speech.

What we aim for

Web Content Accessibility Guidelines 2.2, Level AA, as the minimum, with Level AAA contrast for text. Every text and background pair on this site is at least 7:1, and most are far higher. The colour values and their measured ratios are written into the stylesheet as comments so that anyone can check them.

What that means in practice

Body text never goes below 20 px, and scales with whatever size you have set in your browser or operating system.
Line length is capped at about 70 characters, and about 60 on the aphasia page, because long lines are the hardest thing to read after a stroke.
The whole site works with JavaScript switched off. There is no executable JavaScript on it. The only script blocks are machine-readable descriptions of the page for search engines, which never run.
No cookies, no tracking, no third-party requests. Nothing to consent to and no banner to dismiss.
A skip link to the main content, real landmarks, and a heading structure that goes in order with nothing skipped.
Visible focus rings that are thick and high-contrast, so keyboard and switch users can always see where they are.
Dark mode follows your system setting, and both themes meet the same contrast targets.
Reduced motion is respected. There is no animation to disable, but the preference is honoured anyway.
Nothing moves, flashes, auto-plays or pops up. No carousels, no modals, no interstitials, no countdown, no chat widget.
Sentence case everywhere, and no block capitals, because capitals remove the shape of a word.
Text is never placed over an image, a gradient or a blur.
Tables have captions and row headers, and scroll horizontally on a narrow screen rather than being crushed.
Links are underlined, not signalled by colour alone, and are described by their own text rather than click here.
It prints legibly, because families print pages like these and take them to appointments.

Known limitations, stated honestly

This statement is based on our own testing. It has not been audited by an independent third party, and it has not been tested with a panel of people with aphasia. Both would be better, and neither has happened yet.
Linked documents on other organisations' websites, including PDF files, are outside our control and may not meet the same standard.
Some clinical and regulatory content, particularly on the clinician page, uses technical vocabulary and long sentences by necessity. Where that content matters to families, it is also written plainly on the family page and on the aphasia page.
The site is currently in English only.

Reporting an accessibility problem

If any part of this site or the app is hard to use, tell us: singhanhad78@gmail.com. Put accessibility in the subject line and it goes to the front of the queue.

You do not need to know the technical term for the problem. I cannot read the grey bit is a perfectly good bug report and we will find it from that.

Updates and the changelog promise

Every release has a public, plainly written changelog. No bug fixes and improvements as the entire entry.
The voice, the layout and the app icon never change in an update. People build motor habits around all three, and quietly moving them has broken well-established apps for their most dependent users.
Updates roll out in phases. If a release turns out to be worse than the one before it, the rollout is paused the same day.

If the project ever stops

Nobody likes this section, so here it is in advance.

The app needs no server and never did. If development stopped tomorrow, every installed copy would keep working exactly as it does now, because there is nothing to switch off. Backup and export are in the free version permanently, so a person's words, phrases and history can always be taken out as a single file. There is no account to be locked out of.

That is not a promise about the future. It is a description of a decision already made in how the thing is built, which is the only kind of promise worth much.